Facebook, WhatsApp, Instagram restored after 6-hour outage
Published: 09:39 5 October 2021 Updated: 14:39 5 October 2021
Facebook, Instagram and the widely-used WhatsApp messaging service are back up and running after an outage that lasted almost six hours.
Facebook says the cause was a faulty configuration change.
All three social media platforms are owned by Facebook and could not be accessed over the web or on smartphone apps.
Downdetector, which tracks outages, said it was the largest failure it had ever seen, with 10.6 million problem reports around the world.
The services went down at about 16:00 GMT with users beginning to gain access to the sites at around 22:00.
In a statement on Tuesday, Facebook said that the faulty configuration change affected the company's internal tools and systems which complicated attempts to resolve the problem.
It added that there was "no evidence that user data was compromised as a result of this downtime".
On Monday, Facebook tweeted its apologies to those affected by the outage.
Some people also reported problems using Facebook's virtual reality headset platform, Oculus, and apps which require Facebook logins were affected, including Pokémon Go.
An outage of this scale for such a long time is rare. A disruption in 2019 left Facebook and its other apps mostly inaccessible across the world for more than 14 hours.
Several other tech companies, including Reddit and Twitter, poked fun at the social media giant's predicament - prompting responses from the affected apps.
The disruption comes the day after an interview with a former Facebook employee who leaked documents about the company.
Frances Haugen told CBS news on Sunday that the company had prioritised "growth over safety".
On Tuesday she will testify before a Senate subcommittee in a hearing titled "Protecting Kids Online", about the company's research into Instagram's effect on the mental health of young users.
Outages for major websites aren't uncommon. There was one last week on Slack for example.
What makes this so noteworthy is the size, scale and context.
Many outages that involve a domain name system usually get resolved fairly quickly. They are often localised too, with some people unable to open a website that can be viewed in another country.
This outage, however, was global, and affected all of Facebook's many spin-offs.
The length of time it was off-grid is also unusual. There were reports of "mayhem" in Facebook headquarters, as technicians scrambled to fix the problem.
The week had already started off badly - after the whistleblower in the "Facebook Files" revelations revealed herself on Sunday.
But a bad week is fast becoming a terrible one for the social network. - BBC
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