Alexa Callers suffer network problems

Callers suffer network problems

Staff Correspondentdaily-bangladesh.com

Published: 20:18 16 August 2019   Updated: 20:39 16 August 2019

File Photo

File Photo

Most of the people who went home to spend time with family in the holly Eid-ul-Azha holidays have suffered for mobile phone network problems. Due to network problems they did not use the internet and also suffer call drops. That's victims are very angy over mobile phone companies. 

Consumers said Bangladesh have entered into the digital age a few years ago. Bangabandhu satellite is rising in the sky. Communication has increased through the Internet. Although we entered into 4-G from 2-G it's not reality for remote areas people.

According to the latest data of Bangladesh Telecommunication Regulatory Commission (BTRC), there are 16 crores 17 lakh mobile users in the country. Of them, 9 crores 62 lakh are Internet subscribers and 9 crores use the internet on mobile phones. Operators are failing to provide service even if they receive so many customers.

Although the city's mobile subscribers are easily gettings 4-G such facilities but subscribers in villages are deprived constantly.

Mobile network troubles have been reported to customers in many places of the country including Gopalganj, Jhenaidah, Kushtia, Faridpur, Rajshahi, Chapainawabganj, and Naogaon.

Mobile Phone users having technical disruptions when making calls, using the internet and sending text messages when they stayed in the room. To call somewhere, they have to come out of the room under the open sky. Yet the talk is not heard clearly. And the Internet can not be found, consumers complain.

Not only, Eid, the customers of the village have suffered such problems for a long time, but the mobile operators have no headache.

Rahim Molla, a customer of Gopalganj Sadar Upazila, said that I was thinking of talking to friends and relatives on Eid day but did not get mobile network all day long. The Prime Minister is doing extensive work for the development of the villages as well as towns. Mobile technology has provided many opportunities for the villagers to access the technology at home so that the people of the village can get technology to their hands. But the operators are not working that way.

Another customer, Sajib Rahman, said the situation in Grameenphone and Banglalink network is worse. To call somewhere, you have to talk outside the house.

Consumer Complaint - Forgery has become annoying to use mobile over distances. 2G shows up when you enter the 4-G network somewhere. 3G is not available. Suddenly the network is failing too.

According to a BTRC report, the condition of the country's largest operator Grameenphone network is very poor, other operators also same.

The BTRC conducted a Quality of Service (QoS) test in six areas of the capital Dhaka from November 6 to 8 of last year. It mechanically makes 3 thousand 900 calls in 90 seconds.

The research found that Grameenphone's call drop rate was 3.38 percent, Robi's call drop was 1.35 percent, Banglalink's 0.58 percent, and Teletalk's 1.58 percent.

The report also said that it took on average 10.14 seconds to connect to Grameenphone. On the other hand, for Robi, it takes 6.15 seconds, Banglalion 7.69 seconds and Teltalk 7.11 seconds. 

Postal and Telecommunications Minister Mostafa Jabbar said at an event, "We are not compromising with the operators regarding mobile service." Operators must improve the quality of service. Without quality service, it is not possible to sustain in business.

DailyBangladesh/Sohug